General FAQ about spa
Frequently asked question
How should I schedule an appointment
You can communicate with our team at or . Advance booking is recommended to ensure availability of your preferred time. You may also directly call or walk in at the spa; however, appointments will be as per availability at that time.
When should I arrive?
It is best to arrive at least 15 minutes prior to your appointment in order to change, relax, settle down and acquaint yourself with our facilities. You can also relax in the steam/shower facility (subject to availability at the specific location). If you are going to be delayed, please inform the spa team to avoid inconvenience to other guests.
Are there any restrictions on the types of food or drinks I can consume around my spa session?
Heavy meals and alcohol consumption are not advised immediately before or after a spa session. Instead, small amounts of fluids like water, fresh juice or herbal tea should be taken after a spa session to help release toxins out of the body.
Who should not take a spa session?
A relaxing spa session is good for general well being. However, individuals with certain conditions like high blood pressure, allergies to specific products, claustrophobia, fever, recent surgery or acute body pain should ideally avoid a spa session or undertake a spa session after consulting their physician.
Can a pregnant lady take a spa session?
For pregnant ladies, it is perfectly normal to take light massages for easing muscle pains. However, guests are requested to consult their physicians about whether it is safe to take partake of professional spa services. If you inform the spa engagement managers about your pregnancy, they will ensure that the most accomplished healers trained in pre-natal massages take care of your comfort during the session.
What are the spa guidelines?
We provide a serene ambiance that soothes and relaxes our guests. Please respect all guests’ right to privacy and calmness. The spa is a smoke and mobile-free zone. We request you to put your mobile phones on silent mode when in the spa premises. If you have young children, we can request the hotel to help with the baby sitting facility (if available for the specific location). It is not advisable for children to accompany parent(s) at the spa.
Who will be my healer?
Spa employs virtuoso masseurs who are adept at helping our guests gain an unparalleled spa experience. We do not allow guests to choose their healers. Depending upon availability at the time of booking, you will be allocated a proficient healer.
What will I be wearing for the spa session?
Spa respects your privacy and modesty. The healer will provide you with appropriate disposable undergarments to be worn at the time of your service. Our accomplished masseuse, will only un-cover the specific body part being serviced. In case you find the disposable under-garment to be of an inappropriate size for you, we request you to wear your own under-garment.
Can I speak during my spa session?
Please feel free to share with your healer, your level of comfort with the pressure, room temperature, music, lighting or need for extra head rest. An ideal spa session should be conducted in the tranquility of the soothing spa music only.
Can I extend my spa session?
You may request your healer to extend your session from 60 minutes to 90 minutes or longer. We would try our best to accommodate any change or extension of spa session. The healer will confirm this after checking with the spa engagement manager, for which your service might be interrupted for a few minutes.
How do I pay for my spa session?
You can put the spa bill on the tab with your room bill, and it can be settled at the time of checkout. You can also pay by cash or card immediately after your spa session. You might be required to make this payment at the hotel reception desk.
Can I get an allergic reaction after the spa session?
Tattva spa provides services in the most hygienic environment using safe and organic products. Kindly convey details of any health conditions, allergies or injuries, which are likely to affect your therapy when making your Spa reservation. In the rare case of getting an allergic skin reaction after a spa session, we request you to contact the nearest available doctor immediately and write to us at whiteorchidspa.jaipur@gmail.com with the details of your condition.
Healer's rights and duties
Spa employs and trains professionals to provide unrivaled spa services to guests. We expect the guests to respect the healers’ profession and modesty. Spa takes serious action against guests who might make inappropriate remarks, sexually harass, attempt to molest or attempt to offer money against sexual favors to the healers. In case of such an untoward incident, Spa would immediately terminate the service, charge the full payment and report the matter to the hotel and the relevant legal authorities.